Q&A library

I am a kirana store owner. How can I set up my business online? What are the minimum things I need?
As a Kirana store owner, know that the people in your immediate neighborhood are your best friends and best customers. Even before you take the business online, maintain a good relationship with people that frequently visit your store, and the people that live in your neighborhood, so that they are motivated to buy from you regularly. Even offering a genuine smile to your customers could create a big impact.Next, try to connect with them on chat such as Whatsapp. Encourage your customers to send you their grocery shopping list on whatsapp so that you can keep the items ready for them to pick up. You could also try to have the items delivered in person to your customers.Adopt payment systems such as PayTM or GooglePay or PhonePe at your store so that it is easier for your customers to make payments to you, even if they are away from you.Remember, this is the time to limit selling items on credit. Ensure that you make all collections before the end of each day.

I am a restaurant owner. Now that no one is going to come and dine here, how can I control costs and sustain my business?
It’s a good idea to immediately focus your attention to 2 important things: the kitchen, and delivery to customers.Pay close attention to everything that goes in and out of the kitchen-- the quality of ingredients for cooking, the standards and procedures you have set to prepare nutritious, wholesome food in a clean and well-sanitized environment. Highlight these standards to your customers-- as your effort to fight the pandemic.Remember, in a situation without personal interaction, the quality and nutrition of your food will speak the most to your customers.To sustain your cash flow, you could partner with a food delivery company such as ‘Zomato’, ‘Swiggy’ etc. We also recommend coming up with ‘meal subscription’ options for people that live close to your restaurant so that you have assured business coming in every day.In case you’re running the restaurant out of a rented property, control costs by negotiating with the landlord. Discuss the fact that only the kitchen portion of the restaurant is in a position to generate any income at this stage. This is a good time to strengthen your ties with your suppliers as well, so that they offer better flexibility with your payment terms.

I am a store owner and I want to make sure that people feel safe when they come here to shop? What can I proactively do to achieve this? Can you help with a checklist?
We can suggest some ideas as follows:1. Make it mandatory for your customers to wear a mask -- a clear sign outside the store would help2. Keep a sanitiser at the shop entrance, and ensure no one enters the store without sanitising their hands3. Use temperature scanner for all customers entering the store; disallowing anyone with an inkling of high temperature4. Do not allow crowds inside. Limit the number of customers to max 5-6 at any given point5. If manpower permits, bring in the facility for contactless home delivery of goods as much as possible6. Thoroughly sanitise/wash your hands after receiving cash from customers. Wear gloves7. Clean shop premises thoroughly and regularly8. Use digital modes for receipt of sales

Is there a possibility for students of low economic background to leverage pooled/shared online infrastructure in common places like local centres etc.?
Since any gatherings are prohibited at the moment to prevent the Covid-19 virus from spreading, the permission for students to gather at a local centre may be not be allowed. However, as and when the norms for small gatherings are allowed, the possibility of 10-15 students gathering at a local centre to use a common TV for their classes can be considered with the permission of local municipal authorities.

What are some best practices and guidelines for teachers, parents and students in the wake of the changing education process?
Teachers: Try to create an environment for students to self-motivate and self-learn, rather than trying to replicate what used to be happening in the classroom, directly in front of a webcam. The primary duty of a modern teacher would be to enable and guide, rather than teach and train. This awareness could help bring important changes in the way you develop yourself as an educator in the years to come.Parents: Try to set up a dedicated space/ desk at home for your child’s study/productivity. At this time, encourage your kids to stay curious and research-friendly. Encourage your child to explore solutions to problems by researching on the internet.Students: We are moving into an age where self-motivation and focus will reign above all other qualities. While you’ll find yourself consuming a lot more content and ideas to enrich your education, please make sure that you do so with a sense of self-discipline. If you’re someone that is constantly in need of others telling you what to do, now would be a good time to break out of such expectations and to exercise a positive spirit of being productive.

ICSE has reduced its syllabus to 1/4th and CBSE to 1/3rd. My son is in 12th standard now. If he fails to get a medical or engineering seat this year, he will have to go for full-time coaching for one more year. Next year if it is a full syllabus, how will he cope up and compete?
The key here is to divide your child's syllabus into two parts:-The first part will be the syllabus that will come in the upcoming board exams. This syllabus will have to be completed first and continuously revised.-The second part will be the comprehensive one, covering topics that are important for the competitive exams. This syllabus will have to be completed simultaneously with the syllabus for the board exams. It can then be revised rigorously in the gap between the board and competitive exams.This will prepare your children to be prepared for and perform well in both.

How do I seek professional education in other states now that COVID is restricting movement?
Since COVID is affecting people all over the world, most universities have made significant changes in the way they will be handling courses this year. You will most likely hear about universities adapted to online teaching.Some universities are in the process of providing subscriptions to various online courses that cover similar subjects to what they cover as a part of their curriculum.Since all universities have their own unique take on handling this situation, it would be a good idea to reach out to the university of your preference, and check how they intend to handle the situation. Have no worries, as they will most likely have a good resolution that works best for their students.

How can the students' skills be evaluated through online learning?
This is where institutions have to get creative. Assessments can still be effective but have to be made interactive.-Students have to be invited to be participative through online classes. They need to familiarize themselves with online tools and be encouraged to use them.-Class sizes should be optimum (10-15) since there is little direct visibility between the teacher and the student.-Students should be encouraged to send in assessment answers through audio and video.

With online learning and physical restrictions, how can students continue to pursue extra-curricular activities, such as sports?
Educational institutions must maintain that students spend time on fitness. Whether it could be health and wellness sessions and general PT sessions. Students must be encouraged to remain fit. Many professional clubs have taken to online sports training to keep training kids. This is something that schools can also implement until a time arrives where students can go back to school and play together.Other than team activities, students should be encouraged to spend a few hours a day on activities outside of their core subjects.

What are the difficulties students may face in preparing for higher studies?
The main difficulty that students are going to face is an emotional and psychological one, in getting adjusted to the new normal. Not being able to interact with a lot of their friends and peers could seem unnatural to them, and which is essential to their self-development.Students could be facing the following difficulties:-Being forced to remain in a place where educational facilities are not up to the mark as travel is not possible;-Data accessibility could be a problem-Lack of education infrastructure such as knowledge resources (online and books) and equipment-As students advance and specialize, they need more practical knowledge. Online education is still evolving in this.-Lack of field trips and workshops

#RestartIndia Response Network
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